We’ve listed some of your most frequently asked questions below. Can’t find the answer you need? Chat (below) or phone us during business hours 613.695.0417!
How do the blue Friendlier boxes work?
- Clean and return the container to a Friendlier collection bin, including those located at the Red Apron. If you are a Red Apron delivery client, you can leave your washed containers, stacked and sorted, in your cooler or on your front porch for our driver to collect.
- Friendlier Company will sanitize the containers and return them to the Red Apron to be re-used.
- You’ll receive a credit, or the money can be donated to a charity of your choice.
- If you choose to return the containers un-scanned, then the Red Apron will scan the containers and donate the money to a local charity.
Want to use a website instead of an app? Instructions are here.
Do I need to be a ‘Member’ to order?
Membership simply means that we have created an account for you and are able to take your order. The first time you order we will need to take your contact information and address for delivery purposes. We will also need to discuss payment options with you. For your security, we do not take payment information by email. After your account has been created you will be able to place orders by phone, email or online using our order tool. All orders will be confirmed by email.
What do I do with my containers?
- Brown boxes go in compost bin.
- Black plastic containers go in Blue Bins.
- Blue plastic containers can be returned for credit:
- Using a simple app downloaded from the Google Play or Apple app stores, you’ll scan a QR code on the bottom of your package
- Clean and return the container to a Friendlier collection bin, including those located at the Red Apron. If you are a Red Apron delivery client, you can leave your washed containers, stacked and sorted, in your cooler or on your front porch for our driver to collect.
- Friendlier Company will wash and sanitize the containers and return them to the Red Apron to be re-used.
- You’ll receive a credit from Friendlier, or you can choose to donate the money a charity of your choice. If you return the containers un-scanned to the Red Apron, we will scan and donate the money to a local charity.
Want to use a website instead of an app? Instructions are here.
What is the difference between ‘ongoing’ and ‘by the week’ service?
‘Ongoing’ dinner service provides you with dinner every week, on Tuesday, Wednesday and Thursday. You can also choose ongoing service for any one, or combination of those days. For example every Tuesday & Thursday of each week, or every Wednesday. You will receive your meal each week until such time as you suspend or withdraw your subscription.
‘By the week’ dinner service provides you with the opportunity to choose specific weeks or days of the week for service. You may even want to choose weeks or days, based on your scheduled activities and workload.
Can I choose to pick up my dinners instead of having them delivered?
Yes, dinners may be picked up on Tuesday, Wednesday, Thursday and Friday in store between 11:00 am & closing.
What if I am not at home to receive my Dinner?
Most of our clients are not at home when we deliver. We ask that you place a hard-sided cooler on your porch (or an accessible location) and we will put your meal into the cooler. Your cooler should be placed in a shaded area and have a few ice packs in it, especially during the warmer months. The cooler is not only to keep your meal from getting warm or freezing, but it also protects your meal from animals, specifically those nosy squirrels.
Can you deliver to my place of work?
We can deliver to your workplace if our drivers are able to leave the meal with a centralized reception or shipping area that is easily accessible. Our drivers are not able to call before delivering, or to wait for you to come to receive the meal. The drivers have until 4:30 complete all their deliveries.
Can you deliver to my apartment or condo?
We can deliver to your apartment or condo if you are home to buzz the driver into your building, or if your building manager, concierge, or superintendent is willing to receive the meal on your behalf.
How do I stop the service?
Contact us by phone or email least 24 hours prior to the date you wish service to suspend or terminate. We are unable to accept same day cancellations.
What time will I receive my delivery?
Red Apron meals are delivered between 11:00am and 4:30pm. The delivery route depends on the number and location of the day’s deliveries. If you have not received your meal by 4pm, please contact us and we will attempt to reach the driver. Rarely, inclement weather or bad traffic prevents our meal from arriving before 4:30.
If you would like to know an approximate delivery time, you can call us on the day of your delivery and we can give you an estimated ETA for your meal.
What if I have food allergies, or don’t like a particular ingredient?
OUR KITCHEN IS NOT NUT FREE OR GLUTEN FREE.
For our ‘Fresh Meal Service’ we are unable to make modifications or substitutions. Although we can provide a list of ingredients upon request, cross contamination is always a risk and those with life threatening allergies should not consider our food ‘safe’. If you have any food allergies or sensitivities you need to make sure we are aware of those every time you order a meal. We do not have a system that can track individual allergies.
Our Gourmet Shoppe is well stocked with a wide variety of items to suit most dietary restrictions. At the request of our clients, our meals are marked if they are made without dairy (DF), made without gluten (GF), vegetarian (V) or Vegan. THIS DOES NOT ENSURE THAT THE FOOD HAS NOT COME INTO CONTACT WITH ANY OF THOSE ALLERGENS.
How do I decide which size will suit me best?
We have developed sizes to accommodate every need.
- A single person would find that each Small sized dinner would provide sufficient food for two meals – an extra portion to bring to work for lunch, or to enjoy at dinnertime on another day.
- A couple with very young children might find the Small size satisfies the appetites of their family.
- A couple with school age children would find the Medium dinner size provides ample portions for two adults and two children under the age of 12.
- If you have hungry teenagers, then the Large would provide healthy portions for two adults and two pre-teens/teens, probably with leftovers.
- If you like to have extra meals to pack for lunches, then order one extra portion. The food will keep well in your fridge for 3 days, or can be frozen for later use.
- Our Friday Feasts come in two sizes. The Full Feast serves 6 people generously, and often can feed a family of 3 or 4 for 2 full days. Our Half Feast serves 3 people generously, and can often feed two people dinner for 2 days.
How much do the meals cost?
Our meals are priced by size, regardless of the ingredients.
Small – Feeds 2 Adults
- $120 for all 3 days (Tuesday, Wednesday, and Thursday)
- $40.00 for Tuesday or Wednesday,
- $44.90 for Thursday
Medium – Feeds 3 Adults
- $180 for all 3 days (Tuesday, Wednesday, and Thursday)
- $60.00 for Tuesday or Wednesday,
- $67.35 for Thursday
Large – Feeds 4 Adults
- $240 for all 3 days (Tuesday, Wednesday, and Thursday)
- $80 for Tuesday or Wednesday,
- $89.80 for Thursday
Fri-yay Feasts
- $99.95 Full Feast feeds 6 people family style
- $56.96 Half Feasts feeds 3 people generously
What if I am serving more than 4 people?
On Tuesday, Wednesday & Thursday you can specify any portion size from 2 to 20, which makes the Red Apron a great option for a gathering with friends and family. For larger orders, please get your orders in as early as possible as our meals sell out quickly and last minute orders cannot always be accommodated.
How do I pay?
In our retail store we accept Debit, Visa, Mastercard, Red Apron Gift Cards and Cash.
Payment for delivered food will be charged automatically to a Credit Card in our secure payment system (Visa or Mastercard) at the end of each week. You can also make a pre-payment to your account by phone using a credit card, or in store using all of our accepted payment methods. Charges can then be deducted against this balance.
I am entertaining. Can I increase my portion size?
With a minimum of 24 hours notice, we can increase your portion size on a particular day, or for a particular week.
What if I go on vacation or a business trip?
Service can be cancelled or suspended by phone or by email, but we must receive notice of suspension or cancellation at least 24 hours in advance of service. We are unable to accept same day cancellation of service.
My neighbourhood is outside your delivery zone. Can you make an exception?
Our drivers leave our shop with full loads and a limited timeframe in which to make their deliveries. For this reason it is not possible to deliver outside our current delivery zones.
We review and modify our delivery borders on an occasional basis and over the years have expanded the boundaries significantly when enough new client interest exists.
Can I send meals to a friend as a gift?
You can make a gift to your friends of a Red Apron Gift Card.
This allows your friends to order food when they wish, and they can address any dietary restrictions or delivery concerns with us at that time.
We would be happy to help you gift meals to your friends and loved ones if you have spoken to your friends, explained the delivery times and conditions, ensured that they will be at home or have left a cooler out, that they know the food is coming, and that the meal does not present any problems for them with food intolerance or allergies.
We cannot send surprise meals to anyone. Although it’s a kind and generous thought, there are too many things that can go wrong, resulting in a good intention ending badly.
Can I make a reservation to dine in your store?
We do not accept reservations but we do have a few bar seats. In the good weather our covered patio can accommodate up to 30 diners.
Fresh meals are not available warmed or ready to eat, but are intended for you take away and enjoy at home.
Do I need to order in advance before coming to your store to shop?
Our retail store is open from Monday through Saturday and is always well stocked with a huge variety of fresh and frozen items that do not need to be pre-ordered. Just come in and shop!
Do you have a Take Home Food menu online?
We cook seasonally and change our ingredients and menus frequently. We update this list of what’s available throughout the day.
What if I have food allergies, or don’t like a particular ingredient?
Our Retail Store is well stocked with a wide variety of items to suit most dietary restrictions. Our meals are marked if they are made without dairy (DF), made without gluten (GF), vegetarian (V) or Vegan. Cross contamination in our kitchen is always a risk so we do not recommend our food for those with severe food allergies.